Elevating People

ELEVATING PEOPLE

It’s Not Just Our Purpose, It’s the Way We Do Business

At Unifi, happy employees lead to happy customers and, ultimately, happy passengers. As a service business, the people aren’t just the heart of our organization – they are the organization.

To Our Employees

We succeed by putting people first. At Unifi, a human-centered culture isn’t just a priority — it’s the foundation of everything we do. We strive to create an exceptional workplace experience for every employee.

To Our Customers

Our people power our performance. Driven by strong values and a dynamic culture, we deliver results with precision, accountability, and pride.

To Our Brand

Our brand is built from within. It lives in our people, our actions, and the standard of excellence we bring to every operation.

Carole Higgins

At Augusta Regional Airport (AGS), Customer Service Supervisor Carole Higgins is affectionately known as the station’s “mom”—the person teammates turn to for encouragement, support and often a homemade breakfast. Arriving before dawn for her 3:30 a.m. shift, Carole frequently starts the day by making pancakes and bringing the team together before the morning rush.

“When you bring people together over food, you bring love into the workplace,” she says. Through her kindness, servant leadership and unwavering commitment to others, Carole has built a reputation for making both customers and coworkers feel valued. “I want everyone—customers and coworkers—to leave feeling cared for.”

Read the rest of Carole’s story here: Heart of the Team: Carole Higgins Brings Family Spirit to Augusta Station | LinkedIn

Joseph Ilacqua

Meet Joseph Ilacqua, ramp agent at Syracuse Hancock International Airport. On Oct. 27, repeated delays pushed the final flight’s landing from 8:49 p.m. to 3:25 a.m., leaving only a small team to manage the operation in below-freezing temperatures. As gates shifted and equipment needed to be relocated across the airport, Joseph remained calm, focused and committed to doing things the right way.

“I rely on my training,” he said. “You don’t steer away from safety. That’s when mistakes happen.” His composure under pressure, strong sense of responsibility and dedication to operational excellence helped keep the operation moving during an unpredictable and challenging night. With the aircraft remaining overnight, Joseph continued working through the morning, helping clean, secure and service the aircraft before returning later to support the outbound recovery effort.

You can read the rest of Joseph’s story here: Going the Extra Mile: Ilacqua Displays Extraordinary Commitment in Syracuse | LinkedIn

Liza Descalso

Meet Liza Descalso, a ramp supervisor at the Daniel K. Inouye International Airport. She leads with responsibility and quick-thinking that is deeply valued by her coworkers. “I love the ramp. I love my boss. She’s kind and very helpful. That’s one of the reasons why I’m here,” she says.

But Liza’s impact extends far beyond the aircraft she helps dispatch. One day in 2026, Liza found a coworker lying unresponsive without a pulse. Immediately she jumped into action. From prior training in emergency response, Liza was able to perform CPR until the airport medical teams arrived, ultimately saving her coworker’s life. Liza doesn’t consider herself a hero. But her actions tell a powerful story of preparation meeting instinct—of one person stepping in at exactly the moment they were needed most.

You can read Liza’s whole story here: A Split-Second Decision: How Liza Descalso Helped Save a Life on the Ramp | LinkedIn

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We are always searching for passionate people that share our ambition. If you want to make the most of your talents, contribute some bright ideas, and have fun while you’re at it, we’d love to hear from you.

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