Prospect Airport Services
PROSPECT AIRPORT SERVICES
Delivering Quality Experiences
Founded in 1966, Prospect Airport Services has grown from Bob Strobel’s first janitorial contract at O’Hare in 1961 into a trusted leader in aviation support services. Backed by over 55 years of experience, 10,000+ dedicated associates, and proprietary technology, Prospect has long been equipped to meet the evolving needs of the airline industry. In April 2024, Prospect was acquired by Unifi, strengthening its ability to deliver innovative, customer-focused solutions on a larger scale.
We are driven by a commitment to safety, service, and operational excellence—delivering value through integrity, trust, and innovation. Our teams bring a strong work ethic and unwavering focus to every task, ensuring exceptional service and measurable results for our partners and clients.
Prospect Airport Services has key operations at airports in more than 30 cities, including Chicago, Illinois; Dallas, Texas; Newark, New Jersey and more.
Services
Ticket And Gate Agents
Ticket and gate agents play a key role in creating a smooth, positive travel experience—from check-in and boarding to assisting special needs passengers and unaccompanied minors. Backed by industry-leading training and advanced technology, Prospect agents ensure clear communication, efficient service, and exceptional customer care at every step.
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Gate Agents
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Ticketing Agents
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Customer Service Agents
Passenger Services
Passenger services play a vital role in shaping the customer experience—often serving as both the first and last impression of your airline. From skycap and baggage assistance to wheelchair services, these team members are among the most visible and engaged with travelers.
As the number of passengers requiring mobility assistance continues to grow, Prospect leads the way with over 40 years of experience and industry-best practices.
In partnership with AvTech, we use the advanced Connect Passenger Services System to efficiently manage and track services such as wheelchair assistance and unaccompanied minor support—all fully integrable with airline systems.
Combined with rigorous safety and customer service training, our approach ensures every passenger receives the care and attention they deserve.
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Skycap Services
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Wheelchair Assistance
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Unaccompanied Minors Escort Service
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Electric Cart Drivers
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Baggage Services
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Interpreters
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Courtesy Bus Drivers
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Meet and Greet
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Lounge Assistants & Bartenders
Cargo Services
Prospect offers a full range of cargo support services to meet your needs—whether you’re outsourcing a single function or a complete operation. Our experienced team ensures every shipment is handled with care, accuracy, and a strong commitment to on-time delivery.
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Warehousing
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Buildup/Breakdown
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Customer Service Personnel
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Small Package Handling
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Cargo Transfer
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USPS Mail Handling
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Cargo Security and Screening
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Aircraft Security
Cabin & Ramp Services
Quick turnarounds and clean aircraft are essential to on-time performance and customer satisfaction. From ground and baggage handling to water and lav services, Prospect’s dedicated teams deliver seamless support with a perfect ramp safety record. Backed by our proprietary PDS Express™ dispatch technology, we help ensure a clean, safe environment—without impacting your on-time performance.
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Cabin Cleaning
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Water/Lav Service
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Ramp Screening
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Baggage Handling
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Aircraft Ground Handling
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GSE Maintenance
Technology & Other Services
Beyond our core offerings, Prospect provides a range of specialized services—from security to premium consulting—tailored to meet the evolving needs of our airline partners.
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Consulting Services
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Terminal Maintenance – Janitorial Services
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Security Services – Ticket Verification, Door Guarding
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Airport station representation and supervision
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Check-in services
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Catering
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Arrival and transfer services
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Gate services
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Load control
